Terms

PLEASE EMAIL sales@nicnac.net with any questions.
 
Note About FRAUD: We will not tolerate credit card fraud and work closely with the U.S. Secret Service to catch those who prey on others. If you are using somebody else's credit card to buy from us, expect your UPS delivery driver to be a U.S. Secret Service agent and prepare to be arrested, charged and prosecuted to the fullest extent of the law.
 
Phone: 828-577-1576

For questions regarding products or stock please email us at sales@nicnac.net
 
If you choose to call us rather than email, please understand that we are not always available so please leave your name and number and we'll get back to you as soon as possible.  We can't call you back if you don't leave a message and we look forward to serving you!
 
Your information is CONFIDENTIAL and will not be shared. We keep it on file for future purchases and that's where it stays.
NOTICE: WE RECOMMEND ALL RETURNS BE SENT UPS INSURED AND MUST BE SENT WITH A PRE-AUTHORIZED RA NUMBER.
 
TERMS and CONDITIONS:

By placing any order with Horizon Bladeworks or it's subsidiaries you are agreeing to the following terms and conditions. We reserve the right to refuse service to anybody we choose for any reason,

or for no reason at all.

 

All items are sold subject to public law 90-351, Title III, U.S.D. Section 2511,

and any local, state or federal ordinances.

Use of our website and the purchase of products from our web store constitutes an agreement with our terms and conditions as set forth below. Horizon Bladeworks has been in business since 1998 and we have stayed in business by taking care of our customers in a fair and efficient manner. If you wish to contact us please email us at sales@nicnac.net or phone 828-884-4302.  Business hours have been changed to M-F noon to 5:00 EST.  When calling, please leave your name and phone number.  We cannot call you back if you don't leave a clear message.  Also, please note that we reserve the right to refuse service to anyone for any reason or no reason at all.  You MUST be 18 years or older to purchase from this site and agree to our terms and conditions below.

Age / Legal requirements:


You must be at least 18 to order any product from us. By placing an order with Horizon Bladeworks you attest that you are of legal age to own and/or posses and/or use the item purchased. Furthermore you agree that you understand your state and local laws concerning the purchase, ownership, possession and use of any item you purchase. You agree to take full responsibility for obeying all federal, state and local laws, restrictions, and regulations. Some items sold by Horizon Bladeworks may be governed by Federal Law (see Auto Law & Legal Status Terms below). A release form may be required by some states. If you are notified that we need a release form you can copy the form at the bottom of this page.

All transactions with Horizon Outdoors, the Seller, or it's subsidiaries (Horizon Bladeworks / Horizon Emergency Preparedness Food and Gear) are considered to originate in the state of North Carolina and are subject to North Carolina law. Buyer agrees that any and all legal matters concerning any transaction between the buyer and the seller will be handled in the jurisdiction of North Carolina.

Credit card orders:

We accept Visa, MasterCard and Discover . We do not accept Paypal. By ordering from Horizon Bladeworks you attest that you are the legal owner of the credit card used. Charges are made at the time the order is placed.  If a refund is requested, the refunded will be removed from our account but may take a few business days for the funds to be processed by your bank and/or credit card account.  Furthermore you agree to handle any payment disputes directly with our company and no third party. Should the buyer undertake any inappropriate action, such as a charge back or other attempt to wrongfully deprive or defraud the seller, all costs associated with that action will be the responsibility of the buyer and buyer authorizes seller to levy those charges onto the credit card on file.  Any attempts to purchase an item marked $1.00 or less is obviously an attempt to defraud us and will be treated as such.  There will be a $45.00 charge to your credit card for a charge back if the matter cannot be resolved due to this matter and will be taken up with our local authorities as well as yours.  We will work with you to resolve the matter prior to doing so.  Please be reasonable and we will be also.

Money order and check orders: We accept all types of money orders and personal or business checks. Checks take between 5 and 10 days to clear. You agree to all terms and conditions set forth in this section when you purchase with a money order or check. We will accept cash, but you send it at your own risk and Horizon Bladeworks assumes no liability for lost or stolen cash. Complete the checkout process and choose "Check or Money Order" for your payment option. Send your orders with check made out to: Joyce Wagner. 37 Townsend Trail. Brevard, NC. 28712

Shipping Information:

 
We endeavor to ship all items ordered before 12:00 NOON Eastern Standard time the same day the order is placed. Orders placed after 12:00 NOON may be sent the same day or may be shipped the following day depending on when UPS picks up. We offer UPS ground insured to $100-FREE, UPS ground fully insured, 2nd day as well as Next day shipping. All orders are double checked, inspected, weighed and shipped fully insured with an adult signature requirement for delivery for the safety and security of both parties. Also, please keep in mind the shipping weight shown with the item description is NOT what the knife weighs. It is simply used to determine shipping, handling and insurance charges.
 
Shipping rates are based on the shipping method chosen plus size, weight, insured value and security features. UPS charges extra for insurance and $2.00 for signature required which we do with ALL packages for security reasons with NO EXCEPTIONS.   Please keep in mind that we do offer free shipping for ground shipping for orders over $99.00 and insure them for $100.00 and anything over that amount is at your own risk.  if you want the packages shipped for the actual value of the item or items, please choose ground with insurance.  There will be an extra $2.00 charge.  Next day, 3 day select and 2nd day, insurance for the full value of the package is included.  All packages are shipped UPS with signature required.  No exceptions.
Shipping is NON REFUNDABLE.

 

When we ship your order you will receive a tracking number with estimated delivery date shortly after UPS picks up, usually around 5:00 PM Eastern Standard time. You are responsible for being there, having somebody there or making arrangements with your local UPS hub to pick up the package. If the package is returned to us because you weren't available it will be treated as a return and return fees apply. If you want us to RE-SEND the item there will be a second shipping charge. 
We cannot ship out of the USA except to Military A.P.O addresses:
SHIPPING TO A MILITARY A.P.O BOX is ALWAYS FREE!
WE DO NOT SHIP THROUGH USPS or TO CIVILIAN P.O. BOXES!

APO shipping is ONLY available to MILITARY POST OFFICES. Anybody choosing “APO SHIPPING” in order to try to get free shipping reserved for our troops will be charged a standard shipping fee. Please be aware that if you choose A.P.O shipping that there is no guarantee of when your package will arrive. I'm sure anybody familiar with the A.P.O system understands this. Because A.P.O shipping requires us to actually take packages into town, which is quite a way, we ship .P.O. twice weekly.

Shipping:

There are certain areas that REQUIRE items be sent 2nd day air. Alaska and Hawaii are two of those areas but there are others scattered in some of the less accessible lower 48. If you order and choose regular UPS ground to an area that REQUIRES 2ND DAY AIR your charge will be adjusted to reflect the 2ND DAY AIR SHIPPING CHARGE.

Next day and 2nd DAY AIR is a SHIPPING METHOD and NOT a GUARANTEED DELIVERY TIME. If you choose next day or second day air your item will be sent accordingly but these are SHIPPING METHODS and should not be mistaken for any guarantee that you will receive your item in 24 or 48 hours. Depending on how you pay your credit card company might not release your payment into our account right away. PLEASE NOTE:  We will not send an item until your credit card company tenders the funds to our account. Even with next day or 2nd day shipping a 3 to 5 day wait is not uncommon. Shipping charges are non refundable. If you order on Friday for Next day, your package will not be delivered until Monday with Standard Next Day shipping unless you make special arrangements with us via email for Saturday shipping which will require an additional $40 fee which will be added to your credit card. 
 
Ground shipping may take 5 to 7 days and packages are insured for $100.00.  If you wish your package to be insured for the actual value, you must request via email prior to shipping for extra insurance and pay the extra insurance cost. 
 
Note:  When payment is made by check or money order, your package will not ship until payment has cleared.  No exceptions.

 

Horizon Bladeworks makes NO guarantees about shipping time. We will do our best to stay within the specified time frames indicated on our website, however exceptions may result.  Examples of exceptions include but are not limited to: Customer verification, declined credit cards, restricted items, weather conditions, employee sickness, product unavailability, etc.  Occasionally, due to weather conditions there may be delays in delivery.  This is beyond our control and we're very sorry if it happens.  We'll do our best to inform you if at all possible. 

 

Minimum orders and Pricing

 

Website mistakes (i.e. pricing errors, knife misinformation, stock discrepancies, etc) are inevitable.  Horizon Bladeworks is not required to honor pricing errors.  At our discretion we may cancel any order where we determine there has been a pricing error.   If we propagate knife misinformation you have the right to return your purchased product without penalty (subject to the return policy of our website)   If there is a stock discrepancy you have the right to retain your order until it can be filled or to cancel your order without penalty.  Minimum order $25.00. 

 

PLEASE NOTE:  Please read this and take it in the light that it is intended....Anyone with common sense and dignity will understand:  Any item showing a price of $1.00 or less is currently not available so please do not attempt to purchase as it will not be shipped.  If you attempt to place an order for items with prices marked between $0.00 and 1.00 since it is certainly common sense that no knives will be sold at that price we can only assume you are attempting to get away with something.  You will be charged a $25.00 service fee for our time in having to adjust credit cards as our minimum order is $25.00.   Please do not attempt to claim that we are trying to defraud you when you are the one attempting to do so (or else pretty naive).  You are taking our time so don't attempt to in the first place.  This is due to the fact that Google's policy is to have a price on every item.  

 Thank you!

 

Knife Operation & Warranty


Our guarantee/warranty is that you will get the item you ordered in good working order. All items we sell are new and unused unless otherwise noted. If you do not receive a working product we will repair or replace it at our discretion at no charge within time frame outlined in our Return & Exchanges.  If your product arrives broken you agree that you will NOT attempt to "try "to fix it yourself (unless you know you can- in which case you need to keep it)  We will not replace products that have been "fixed" by the buyer. Additionally we will not replace products that have been not been maintained, broken though neglect or abuse, or otherwise damaged due to unintended use.  Please keep in mind that if a knife is NOT made in the USA it will NOT carry a warranty and cannot be returned.  Also, our Italian knives are genuine Italian knives from Maniago, Italy so they are NOT perfect so don't expect perfection.  They are made by the craftsman who have made them for generations and come with imperfections.  The cheap Italian "style" knives made overseas look "perfect" which is exactly how you can tell you received a fake unless you're paying quite a bit extra for a true custom Italian.  In addition, if you do not know how to operate a knife, ask us.  A picture of closing Italian knives is on the site.  If you attempt to close it by prying it, you cannot return it.  It's yours.  Italian knives also need proper maintenance to keep them functioning well.  If you're not sure how to maintain your Italian knife, just email us at sales@nicnac.net
and we'll be happy to help.  Never hesitate to ask us any questions! 

Returns, Exchanges, and In Store Credit:
Returns are accepted, as long as they are requested within 2 days of receipt of the item and returned within 5 days. You must obtain a Return Authorization before shipping your item back, or your return will not be accepted.

To obtain a Return Authorization, please email Horizon Bladeworks at sales@nicnac.net. In your email PLEASE describe the problem you might be having. Many times there is no problem at all other than a buyer not knowing how to properly operate the item. Most of the time these issues can be fixed with much less time expended than sending an item back that isn’t broken. Clones and Foreign knives carry no warranties or guarantees.

Any item returned MUST BE returned in it’s original condition. That includes the box and anything that originally came with the item. PLEASE do not use the retail package as the shipping container. Items returned in this manner will not be accepted as they can no longer be sold as new.

The buyer is responsible for shipping the item back to us in brand new, unused condition along with any box and/or paperwork that was included with it when received in original condition. There is a 15% restocking fee on non-defective items.
Once we receive and inspect the item we will issue a refund. Your refund will be issued in the same form payment was received, unless other arrangements have been made. We do not refund or reimburse shipping costs.
We strongly recommend you insure any package being returned to us and require any automatic knife be returned via UPS. If your return is lost or damaged there is nothing we can do if you chose to return it uninsured or via the US Postal Service.

Exchanges are welcome as long as they are done within 5 days. You must obtain a Return Authorization number before shipping your item back. To obtain a Return Authorization number email Horizon Bladeworks at sales@nicnac.net with the reason for the return.

There are no restocking fees for exchanges with items of equal or greater value, although shipping charges do apply.

We strongly recommend you insure any package being returned to us. If your return is lost or damaged there is nothing we can do. As stated above, if the item is being returned for a refund, it will be subject to a 15% restocking fee. (Please understand that clones and items in the Inexpensive Knives category are not under any warranty and non-returnable. You can expect them to be in proper working condition as we inspect all knives prior to shipping, however, they are, in most cases, not anodized like the more expensive knives. In short, you get what you pay for. Items from over seas and discontinued items carry no warranty and cannot be returned.   We reserve the right to refuse service to anyone for any reason or no reason at all.  Abuse of our return policy and excessive returns may be one of those reasons.  Please keep in mind that the photos on our site are representations of the items and may not be the exact items you will receive and/or may vary in color.  Please know what you are buying before you place your order.

 

Change and Cancellation Policy
If you order the wrong items you may change your order up until the time the order is shipped. Once an order has been shipped if you wish to change an item you must follow the guidelines in the Return & Exchange section (above).

If you would like to cancel your order you may do so up until the time the order has shipped. Once an order has been mailed you must follow the guidelines in the Return & Exchange section (above)

ANY DUPLICATE ORDER THAT IS NOT OUR FAULT AND IS NOT BROUGHT TO OUR ATTENTION BEFORE A CHARGE BACK IS FILED WITH YOUR CREDIT CARD COMPANY OR ANY IMPROPER CHARGE BACK OR ATTEMPT TO DEFRAUD OR ANY CHARGE BACK FILED WITHIN OUR PREVIOUSLY STATED SHIPPING GUIDELINES WILL BE CHARGED A $45.00 FEE.

$25.00 for the nonrefundable CHARGE BACK fee charged to us by the credit card company and a $20.00 administrative fee to cover administrative costs.

Please email Horizon Bladeworks at sales@nicnac.net about any change or cancellation prior to the order's shipment. If you choose to send an email you must use “order change” or “order cancellation” in your email subject to make sure the email is directed to the correct department so the change or cancellation can be implemented before the order ships.

 

BACK-ORDERS:
Sometimes items are back-ordered. If a back-order occurs we will make every effort to fill your order as quickly as possible or offer a replacement of equal or greater value (within reason)  Automatic and switchblade knives are specialty items whether purchased as a collectible piece or as a tool. Being specialty tools and limited in production these items are manufactured in fairly small numbers compared to say... Snicker Bars or Wonder Bread. That being the case the market for these items is fairly volatile and since production runs are usually not very large and because of the limited availability of these items, back-orders are always a possibility. We update our site at least daily but even at that sometimes certain items sell out during the day. Sometimes we can locate a sold out item for you and are happy to try to either find you exactly what you ordered or a suitable replacement.We will email you for your choice. If we do not hear from you a partial order may be shipped to expedite delivery of the in stock items purchased. You may choose to have your card refunded for an out of stock item or chose something similar if an item is back-ordered.

Privacy Policy


No personal information (names, addresses, email addressed, telephone numbers, etc) gathered off our website (from forum registration, orders, newsletter subscribers, personal communication or otherwise) will be sold to anyone at anytime without written permission. Additionally we will not distribute, give or provide your information to anyone at at time except in the case of fraud, criminal action, or abuse (we define "abuse" as the intention or action of harming our company in any way) In such cases as fraud, criminal action or abuse we reserve the right to distribute customer information to parties we deem appropriate for investigation and or prosecution.

We reserve the right to send out company promotions via email information acquired from correspondence, purchases or other direct contact.   If you do not want to receive promotional material via email simply "opt-out" at the time you create your account with us OR log in to your account and manage your email subscription preferences.  We will respect your privacy.  You can also cancel your subscription directly from any email we send at any time.
 

Auto law & Legal Status Terms:


The Switchblade Act, (Pub.L. 85-623, 72 Stat. 562, enacted on August 12, 1958, and codified in 15 U.S.C. § 1241–1245) prohibits shipment of automatic knives across state lines, with the following exceptions:
(1) to civilian or Armed Forces supply or procurement officers and employees of the Federal Government ordering, procuring, or purchasing such knives in connection with the activities of the Federal Government;
(2) to supply or procurement officers of the National Guard, the Air National guard, or militia of a state, territory or the District of Columbia ordering, procuring, or purchasing such knives in the connection with the activities of such organization;
(3) to supply or procurement officers or employees of the municipal government of the District of Columbia or the government of any State or Territory, or any county, city or other political subdivision of a State or Territory; (4) to manufacturers of such knives or bona fide dealers therein in connection with any shipment made pursuant of an order from any person designated in paragraphs (1) (2) and (3).

Sections 1242 and 1243 of this title shall not apply to -
(1) any common carrier or contract carrier, with respect to any switchblade knife shipped, transported, or delivered for shipment in interstate commerce in the ordinary course of business;
(2) the manufacture, sale, transportation, distribution,possession, or introduction into interstate commerce, of switchblade knives pursuant to contract with the Armed Forces
(3) the Armed Forces or any member or employee thereof acting in the performance of his duty;
(4) the possession, and transportation upon his person, of any switchblade knife with a blade three inches or less in length by any individual who has only one arm; or
(5) a knife that contains a spring, detent, or other mechanism designed to create a bias toward closure of the blade and that requires exertion applied to the blade by hand wrist, or arm to overcome the bias toward closure to assist in opening the knife.

Horizon Bladeworks will not sell to any individual or group outside the State of North Carolina without the above conditions being met. Proper identification may be required before the order is shipped in cases where restricted items are purchased.

 

Legality
 
Horizon Bladeworks offers no legal advice regarding your local laws. It is the responsibility of you, the buyer, not Horizon Bladeworks , the seller, to ascertain and obey all applicable local, state, federal and international laws in regard to the possession, and use, of any item purchased from Horizon Bladeworks . All equipment is sold subject to public law 90-351, title III, U.S.C., Section 2511, and any local, state or federal ordinances. Please consult your local and state laws before ordering if you are in doubt (and when in doubt do not make a purchase.) Absolutely no sales to minors. By placing an order, the buyer represents that the products ordered will be used in a lawful manner and that the he/she is of legal age to own these products. Horizon Bladeworks will not be held liable for the misuse of any product purchased from us or any of our distributors & dealers. As applicable: no product is 100% effective against attack and Horizon Bladeworks assumes no responsibility if a product purchased from us is not effective in preventing bodily injury, dismemberment or death. Horizon Bladeworks has provided links to assist you in determining your local laws. These links are maintained by third party's and are listed as a service to our customers. Horizon Bladeworks will accept no responsibility for the accuracy of the information contained in these links. http://www.nicnac.net/contents/en-us/d49_knife_laws_state.html

Anyone attempting to falsify information or defraud our company in any way will be turned over to the proper authorities. Attempts at extortion, blackmail or entrapment will be met with legal action. You agree that if the need arises for potential action against our company you will first attempt to resolve the issue with Horizon Bladeworks or an agreed upon mediator. Buyer agrees that any and all legal matters will be conducted in the State of North Carolina under North Carolina law as this is where the transaction originated.

These terms and conditions are subject to change. We encourage you to periodically review them. If you have questions regarding the terms and conditions please contact us at sales@nicnac.net .
In some cases we will require the buyer to furnish us with an authorization form. This form can be copied below for your convenience. If requested please copy the form, fill it out, sign it, supply any information requested, IE: ID or license, and send it to us. In the event we request this information your order will be held until we receive it.
 
Note: Many states allow the collection of automatic knives.
Some states allow possession and carry of automatic knives of a certain size.
Many states don't specifically mention automatic knives in there laws.
Many states allow possession but not concealed carry and other states prohibit even trusted caretakers such as POLICE, FIREFIGHTERS and E.M.T.'s from even possessing automatic knives let alone carrying such a useful and efficient tool ON DUTY .
Some municipalities have laws that differ from state or federal law.
The purchaser is responsible for ascertaining exactly what your local laws are concerning automatic knives and abiding by those laws.
We cannot possibly keep track of all of these laws and offer no advice on what Federal, State and local laws are applicable to you or your purchase. You are responsible for knowing the laws that are applicable to your purchase and the delivery thereof.

 

Please fill out and return this form to us via mail to Horizon Outdoors, 37 Townsend Trail, Brevard, NC  28712, email to sales@nicnac.net

 

 

--------------------------------------BEGIN COPY------------------------------------------
ACKNOWLEDGMENTS AND REPRESENTATIONS.
By agreeing to the terms contained herein you are, in essence, signing the below form and agreeing that you are a qualified individual or organization to make any purchase.
All equipment is sold subject to public law 90-351, Title III, U.S.D., Section 2511, and any local, state or federal ordinances.
I, The buyer,______________________________ have read and understand Sections 18 USC 1716 (G) (2) (1-4) and 15 USC 1244 and fully comply and agree to use knives in compliance with this and all applicable federal, state and/or local laws.
Dated:______________, 20____
PHOTOCOPY OF CURRENT ID BELOW:

 

 

 

 

 

(Printed) Name:__________________________ Address:____________________________________________
City:____________________________________
State:_______________________Zip Code:_____________
****************
I am a collector. Any items purchased will be possessed and displayed in accordance with all applicable laws .

 

Signature:_______________________________

 

Printed Name:_____________________________________
I attest that all information above is true and accurate and by making a purchase accept all terms and conditions as stated above as well as full responsibility for the representations I have made above. I agree to hold harmless in any way, shape or form any individuals or entities which relied on this information in the event that I was mistaken or knowingly made false representations.

~~~~~~~~~~~~END COPY~~~~~~~~~~~~

 

NOTE: Our goal is to abide fully with any and all laws related to the items we sell. It is the understanding of Horizon Bladeworks that automatic knives are legal IN ALL STATES to certain qualified individuals. If any branch of any federal, state or local government feels differently we respectfully request that you inform Horizon Bladeworks of the applicable law and furnish the statue.

Terms for returning products

Product Returns:

We are happy to accept returns on any product purchased as long as the item is returned in original condition, in it's original retail packaging with the packaging and contents in original condition including all documents and paperwork. Returns MUST BE AUTHORIZED PRIOR to sending them back. All returns will be issued a RA ( Return Authorization) number. Without prior authorization and an RA # returns will not be accepted. All return authorization requests must be made within 2 business days of receipt of the item. Shipping is non refundable. If an item is truly defective it should be evident within minutes. Any item that is not in original condition, as stated above, is non returnable.

There are acceptable and fair reasons for returning an item. Some may be the responsibility of the seller, as in the case of receiving an item that is defective or receiving the incorrect item. There are other reasons that are completely under the control of the buyer. A few Examples of reasons beyond the sellers control are things like: (and, yes, we do get these)

"The item is larger, or smaller, than I thought".  All product specifications are available. A knife advertised as having a 2 inch blade is going to have a 2 inch blade. 2 inches is 2 inches no matter how big it looked on your huge monitor. The same example applies to "it didn't look that big on my phone".  My wife says I have to return it. She doesn't like knives". or buyers remorse by proxy. This is not a a valid reason to return an item. It is, however, a valid reason to pursue marriage counseling. Personally, I don't like high heels and don't own a single pair but I would never tell my wife she couldn't have any. She feels the same way about my Carolina boots. While her collection of high heels vastly outnumbers my entire shoe collection our marriage is built on mutual respect not dictating our likes and dislikes on each other.

"I ordered the item THEN found out it was not legal for me to have." The time for a reasonable person to check legal requirements for possession of an item is before they posses the item.

Because we have no control over a persons buying habits, these types of things, in all fairness, are, no question, the responsibility of the buyer. Cases in which a buyer is returning an item simply because they made a poor decision, or somebody made it for them, it simply would not be fair for the seller to incur or absorb the cost associated with restocking the item back into inventory. That is why most on line or mail order companies charge customary and reasonable restocking fees. Our restocking fee for a return for the sake of a return is 15% of the purchase price of the item in question.

Step #1. To return an item please email us at sales@nicnac.net with a detailed reason for the return. (all returns must be taken care of in writing)  We may have a few questions for you because many people are unsure how to properly operate an item and tell us the item is "defective." We would be happy to guide you through the proper operating procedure. Sometimes a drop of lubricant in the right place can solve many perceived problems or a simple adjustment can be made to simply, easily and cost effectively rectify any perceived problem.

Step #2. All automatic knives MUST BE RETURNED, by law, via a common carrier. It is against Federal law to ship an automatic switchblade knife through the US Postal service. UPS is our preferred common carrier but if FedEx is better for you, that's fine too. We will not be held responsible, in any way, for an item returned without prior authorization, sent through the US Postal service, sent in improper packaging or sent uninsured.

Step #3. All returns will be inspected to determine whether a replacement or refund is appropriate. If an item is actually defective we, at or discretion, will replace it or issue a refund back to the credit card it was charged on. Shipping is non refundable and any shipping charges associated with returning any item back to you that may have been returned incorrectly or without just cause will be charged to the payment method used for purchase.

We endeavor to be fair and respectful to all of our customers. These are basic guidelines that cover most issues but, rest assured, any issue a buyer might have will be handled on an individual basis in as fair and equitable manner as possible.